Communications
✳︎
Client Portal
✳︎
Final Meetings
✳︎
Calendar Management
✳︎
Setup & Presentation
✳︎
Communications ✳︎ Client Portal ✳︎ Final Meetings ✳︎ Calendar Management ✳︎ Setup & Presentation ✳︎
Bedrock DJ Expectations & Style Guide
How We Deliver a Five-Star Wedding Experience
At Bedrock DJ Entertainment, our goal is simple:
Every couple should feel like they hired the best DJ company in New England.
Whether the wedding came through Fern Hill, Wedgewood, or a direct Bedrock booking, our clients expect professionalism, confidence, organization, and an unforgettable celebration.
This page outlines exactly what is expected of every Bedrock DJ.
Our Core Philosophy
We are not simply music providers.
We are:
Event hosts
Timeline coordinators
Problem solvers
Crowd readers
Brand ambassadors
Every interaction with a client, venue coordinator, photographer, videographer, and guest reflects on Bedrock DJ Entertainment.
1. Communication Standards
Respond Promptly
Reply to client emails within 24 hours whenever possible.
If you need additional information, acknowledge the message and let them know you’re working on it.
Be Friendly and Confident
Clients are often overwhelmed. Your job is to make them feel calm and excited.
Keep Greg Informed
Notify Greg immediately if:
A client changes their timeline
Ceremony or reception times change
The venue schedule differs from what is in the portal
There are concerns or red flags
You need additional support
2. The Client Portal Is the Source of Truth
The online planning portal is our official record.
This includes:
Pronunciation of names
Timeline details
Music requests
Special dances
Ceremony information
Vendor contacts
If it is not in the portal, it does not officially exist.
For Fern Hill and other Wedgewood venues, clients may complete a Google Doc through the venue. That document is helpful, but all final details must be entered into the Bedrock portal.
3. Final Detail Meetings
Final meetings should be scheduled 2–4 weeks before the wedding and typically last 30–60 minutes via Zoom.
Your responsibilities:
Review every section of the portal
Confirm names and pronunciations
Verify timeline and logistics
Discuss music preferences
Answer questions and offer guidance
Build confidence
After the meeting:
Update the portal with all changes
Notify Greg of any timeline changes
Ensure all details are complete and accurate
4. Calendar Management
Every event must appear in your Google Calendar.
You should:
Verify bookings appear correctly
Share your calendar with your spouse or significant other if needed
Watch for schedule changes
Confirm travel times and load-in windows
If a booking is added in one system, corresponding time-off should be entered in the other scheduling system.
5. Setup & Presentation
Our setups should look clean, elegant, and intentional.
Standards:
Gear neatly arranged
Wires taped and hidden
Speakers placed thoughtfully
Lighting positioned symmetrically
Cases and clutter out of sight
Guests may not consciously notice a clean setup, but they absolutely notice when one looks messy.
6. Fern Hill & Venue Package Standards
Fern Hill is one of our most important venue relationships.
When working there:
Follow all venue procedures
Coordinate professionally with staff
Reset rooms when necessary
Return all gear to the designated storage area
Represent Bedrock and Greg with excellence
Wedgewood closely monitors client feedback, and strong performance can directly impact future bookings and bonuses.
7. MC Style
Our MC style is modern, natural, and concise.
We avoid outdated phrases such as:
“Ladies and gentlemen…”
“At this time…”
“Can I have everyone’s attention please?”
Instead, we use direct language like:
“All eyes on the dance floor as we welcome your wedding party.”
“Let’s bring out Sarah and Mike for their first dance.”
As outlined in Bedrock Announcement Cheat Sheet, our standard is:
No filler. No clichés. Just confident, professional communication.
8. Music Programming
Great DJs read the room and keep momentum high.
General guidelines:
Most dance songs should run about 2½–3 minutes
Transition while energy is strong
Mix generations and genres intelligently
Follow Must Play and Do Not Play lists
Adapt based on guest response
The goal is a packed dance floor—not proving how much music you know.
9. Ceremony Responsibilities
Before the ceremony:
Confirm all music cues
Test microphones
Verify officiant lavaliers if used
Silence phones and radios
Coordinate with photographer and videographer
If using recorded edits, double-check every file in advance.
Nothing should be “tested for the first time” at the wedding.
10. Working With Other Vendors
We are part of a professional team.
Always:
Introduce yourself
Share timeline updates
Coordinate key moments
Offer audio feeds to videographers when possible
Be flexible and solution-oriented
Strong vendor relationships lead to referrals.
11. During the Event
You are in charge of the flow of the celebration.
That means:
Staying proactive
Watching the timeline
Communicating with vendors
Anticipating issues
Keeping the energy exactly where it should be
The best weddings feel effortless because the DJ is constantly working behind the scenes.
12. After the Event
Before leaving:
Save any ceremony or speech recordings
Confirm all equipment is packed
Leave the space spotless
Return venue equipment to proper locations
Within 24 hours:
Share notes with Greg if necessary
Flag exceptional weddings
Mention any issues or opportunities
13. Reviews Matter
Client reviews are one of our most valuable assets.
When clients rave about:
Your professionalism
Your organization
Your ability to read the crowd
Your personality and communication
…it strengthens the entire company and helps us book more weddings.
14. The Bedrock Standard
Every wedding should reflect these qualities:
Organized
Calm
Professional
Confident
Elegant
Fun
Memorable
When clients describe their experience, we want them to say:
“Everything felt effortless, and the dance floor was incredible.”
Final Thought
When in doubt, ask yourself:
What would make this feel like a luxury experience?
That answer will almost always guide you in the right direction.
Thank you for being part of the Bedrock team and helping create unforgettable celebrations for our couples.